Policies and Terms

Return/Exchange Policy:

All returns and exchanges must be made within 30 days from the ship date.

You must email us at dennis@houseofjacobs.com for authorization before you send anything back.

You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you if it is an exchange.

Any returns for a full refund (less shipping and handling) will also be subject to a 20% restocking fee.

If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges and the item(s) will be refunded or exchanged.

Personal information we collect online:

When you make a purchase on houseofjacobs.com, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient.

You also may create an account through houseofjacobs.com at any time by providing your email address and designating a unique login and access password. You do not need to create an account in order to visit our site or to place an order through houseofjacobs.com. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at anytime. Simply go to the My Account page, log in with your login and password.

Cookies and other computer information:

When you visit houseofjacobs.com, small text files known as "cookies" will be stored on your computer's hard drive. Cookies allow us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, contests, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.

The House of Jacobs uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize houseofjacobs.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. You may also set your Web browser not to accept cookies.

We also make use of Statcounter.com to further assist us in better understanding your use of our website. Statcounter.com will place unique cookies on your computer to collect information such as IP address, site navigation information (as described above). Statcounter.com does not collect your name and address, username, password, credit card information, or other personally-identifiable information about you. Statcounter.com analyzes the information it collects on our behalf and returns it back to us so that we may determine whether site improvements are needed. Statcounter.com is required to keep confidential all information that it collects and the related analysis, and is prohibited from using data collected from our site for any other purposes or from matching it against any other information in its possession.

Is information shared with third parties?

We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, and to deliver packages.

We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.

How will my information be used?

Information collected on houseofjacobs.com may be used in the following ways:

Generate deliveries of merchandise that you purchase online
Create an online account for you at houseofjacobs.com
Bill your credit card for your purchases Confirm and track your orders
Make your product purchased online available for In-Store Pickup
at a The House of Jacobs store
Respond to your customer service inquiries, general questions and comments.
Provide promotional communication and other information to you, if you choose to receive them
Offer the products you want
Customize your shopping experience
Improve our website design

Accessing and updating my information

You can access and correct information you have shared with us online if you have established an account with houseofjacobs.com. Simply go to the My Account page, log in with your login and password, and edit or delete whatever information you wish. Do not share your houseofjacobs.com password with anyone. If you have not established an account with houseofjacobs.com, click here and then click "Create New Account".

How can I decide what promotional communications I will receive?

By creating an account with House of Jacobs, your personal information you supply us will be added to our customer database. We may send you promotional emails about The House of Jacobs products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional email. You can instruct us whether you want to receive such emails by contacting us. Additionally, each promotional email we send contains a link allowing you to discontinue future emails from us. You also may send your request to unsubscribe at any time to customerservice@houseofjacobs.com from the email address you wish to unsubscribe. You may also call or write us as provided in this Privacy Policy in the section below titled " Whom do I contact with questions?" Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

Children's online policy

The House of Jacobs is committed to preserving online privacy for all of its website visitors, including children. houseofjacobs.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using houseofjacobs.com.

Privacy protection

We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all The House of Jacobs employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.

Important information transmitted through houseofjacobs.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website, such as the Checkout and My Account features.

Linking to and from outside websites

houseofjacobs.com sometimes provides links to other companies' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site's privacy policy. We encourage you to read that website's policy before submitting any information if you have concerns about how information may be collected or used.

You may make a purchase from houseofjacobs.com through a link from another website or search engine. In such event, please be aware that both houseofjacobs.com and that website or search engine may have access to certain portions of your information. Our Privacy Policy does not apply to those other websites or search engines.

Whom do I contact with questions?

If you have any questions or comments about this Privacy Policy, call us at
1-320-796-0009 or 1-888-688-7404
or write us at:

The House of Jacobs
Attention: Dennis Jacobs
193 North Highway 23
P.O. Box 157
Spicer, MN 56288
Please remember to include your postal address, e-mail address and phone number with your correspondence.

Additionally, if you want to opt-out of promotional e-mail communications from us, you may call, write or send your request to unsubscribe at any time to customerservice@houseofjacobs.com from the e-mail address you wish to unsubscribe.

Privacy Policy changes:

This Privacy Policy was posted on houseofjacobs.com on Aug 27, 2005. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on houseofjacobs.com.